FAQ'S

1. What products do you sell?

  • Pexship offers a wide range of products in three main categories: home decor, gadgets, and kitchen essentials. We carefully curate our selection to provide high-quality items that enhance your home, simplify daily tasks, and keep you up-to-date with the latest technology.

2. How can I place an order?

  • Placing an order is easy! Simply browse our online store, add the items you want to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

3. What payment methods do you accept?

  • We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as listed at checkout.

4. Do you offer international shipping?

  • Yes, we offer international shipping to many countries. Delivery times and costs vary depending on the destination. Please note that international orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

5. How long will it take to receive my order?

  • Delivery times depend on the shipping method selected at checkout. Estimated delivery times are as follows:
    • Standard Shipping: 7-14 business days
    • Expedited Shipping: 3-7 business days
    • Express Shipping: 1-3 business days

6. How can I track my order?

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress online.

7. Can I change or cancel my order after it's been placed?

  • If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, changes or cancellations may not be possible.

8. What is your return and refund policy?

  • We want you to be completely satisfied with your purchase. If you're not happy with an item, you can return it within 30 days of receipt for a full refund or exchange. Items must be returned in their original condition and packaging. Please refer to our Return & Refund Policy for more details.

9. What should I do if I receive a damaged or defective product?

  • If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.

10. How can I contact customer support?

  • You can reach our customer support team via email at [your email address], by phone at [your phone number], or through our website's contact form. We’re here to help with any questions or concerns you may have.